10334046¶

1 excerpts.

NHTSA Owner Complaint ODI 10334046¶

nhtsa.gov/complaints/10334046 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: FUEL SYSTEM, GASOLINE Date filed: 06/01/2010 | Date of incident: 11/17/2009 Vehicles affected: - MY

Owner narrative: INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) VEHICLE INFO 2008 SMARTCAR STYLE: PURE COLOR: SILVER VIN: [XXX] PURCHASE DATE: SEPTEMBER 20, 2008 PURCHASE PRICE: $17,000.00 BEGINNING MILEAGE: 417 DEALER INFORMATION [XXX] DESCRIPTION/EXPLANATION OF EVENTS BEGINNING IN JUNE 2008 TO SEPTEMBER 20, 2008, I SPENT TIME DOING MY DUE DILIGENCE REGARDING THE NEW SMARTCAR AND THE PERFORMANCE POSSIBILITIES IT WOULD HAVE IN MY FORESTRY CONSULTING BUSINESS. I TYPICALLY DRIVE 4,500 TO 5,000 MILES PER MONTH AND MY FORD F-150 WAS USING APPROXIMATELY 26 GALLONS OF FUEL PER DAY AT A COST OF $4.25 PER GALLON. THIS DUE DILIGENCE INCLUDED MEETING WITH THE GENERAL MANAGER OF SMART CENTER SEATTLE AND GIVING HIM A FULL DESCRIPTION OF WHAT WORK I WOULD BE DOING AND DETERMINING HOW I THOUGHT THE CAR WOULD HOLD UP. WE EVEN MEASURED THE CLEARANCE OF A SHOWROOM CAR WHICH WAS ACCEPTABLE. I WAS SCHEDULED FOR A TEST DRIVE AND WAS COMPLETELY SOLD ON THE CAR AND THE BENEFITS OF UTILIZING THIS VEHICLE IN MY PROFESSION. I ORDERED A CAR AND WAS TOLD IT WOULD TAKE UP TO 15 MONTHS BEFORE MY CAR WOULD BE BUILT AND DELIVERED. THERE IS A PROGRAM WHERE THE DEALERSHIP CAN SELL CARS THAT WERE ORDERED AND NOT PURCHASED FOR ONE REASON OR ANOTHER. THE CAR I EVENTUALLY PURCHASED WAS ONE OF THESE CARS. I WAS CALLED TO SEE IF I WOULD LIKE TO BUY THIS ONE INSTEAD OF WAITING THE MONTHS FOR MY CAR TO BE MANUFACTURED. WITH THE CURRENT COST OF FUEL AT THE TIME, I DECIDED TO PURCHASE THE CAR AND SURPLUS MY ORDERED CAR WHEN IT CAME INTO THE DEALERSHIP. THE COST OF THE VEHICLE WAS $17,000.00 PLUS THE DEALER PREP, TAX AND SO ON, FOR A TOTAL PRICE OF $19,000. THE VEHICLE HAD A STANDARD 24,000 MILE WARRANTY AND I WAS GIVEN THE OPTION TO PURCHASE AN EXTENDED WARRANTY FOR AN ADDITIONAL FEE, APPROXIMATELY $2000 IF I RECALL CORRECTLY. BECAUSE OF THE HIGH MILEAGE I DRIVE EACH YEAR, APPROXIMATELY 70,000 MILES, I DECIDE. *TR