10346474¶

1 excerpts.

NHTSA Owner Complaint ODI 10346474¶

nhtsa.gov/complaints/10346474 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: SERVICE BRAKES, HYDRAULIC Date filed: 07/31/2010 | Date of incident: 07/21/2010 Severity flags: CRASH Vehicles affected: - MY

Owner narrative: I HAVE A 2009 SMART FOR TWO PASSION MODEL ON 7/21 I WENT TO GO INTO A PARKING PLACE AT A SMALL SHOPPING AREA AND THE BRAKES SLOWED ME DOWN BUT WOULD NOT ALLOW ME TO COME TO A COMPLETE STOP. I WAS GOING VERY SLOW BUT COULD NOT STOP THUS I HIT THE WINDOW OF A FURNITURE STORE. IT BROKE THE WINDOW AND THE ONLY DAMAGE TO MY CAR WEE CUTS IN THE PLASTIC FROM THE FALLING GLASS AS IT TOOK THEM 2 HOURS TO PICK IT UP. THE POLICE FILED A REPORT, NO ONE WAS INJURED, THE AIR BAGS DID NOT DEPLOY, AND I WENT SUCH A SHORT DISTANCE I DID NOT HAVE TIME TO THINK ABOUT PUTTING ON THE EMERGENCY BRAKE. THERE WAS NO WARNING THAT I AM AWARE OF. ALL I REMEMBER IS PUSHING THE BRAKE PEDAL ALL THE WAY TO THE FLOOR AND IT WOULD NOT STOP. THERE ARE FACTORY FLOOR MATS IN THE CAR AND I HAVE MANY PICTURES. IT HAS BEEN AT THE DEALER SINCE THE ACCIDENT AND THEY SAID THEY CANNOT FIND ANYTHING WRONG. SMART IS SUPPOSE TO SEND A REPRESENTATIVE TO SEE IT. I REALLY HAVE LITTLE FAITH IN THIS DEALERSHIP AND YOU CAN NEVER REACH ANYONE TO TALK TO ALL YOU GET ARE VOICEMAILS AND NO CALL BACK. FINALLY GOT THROUGH ON WED 7/28 WHEN THEY SAID THEY FOUND NOTHING WRONG. IT IS STILL AT SMART OF TREVOSE (PA). *TR