10577127¶

1 excerpts.

NHTSA Owner Complaint ODI 10577127¶

nhtsa.gov/complaints/10577127 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: STRUCTURE Date filed: 04/03/2014 | Date of incident: 03/28/2014 Vehicles affected: - MY

Owner narrative: ON FRIDAY, MARCH 28, 2014, AT APPROXIMATELY 4:00 PM WHILE DRIVING HOME FROM WORK (US DEPT OF TRANSPORTATION), THE LATCHES THAT HOLDS THE FRONT HOOD DOWN IN THE CAR BROKE AND THE HOOD FLEW INTO THE STREET. LUCKILY THERE WERE NO CARS BEHIND OR BESIDE ME AT THE TIME. I HAD TO PULL MY CAR TO THE SHOULDER OF ROAD AND WALK ABOUT 25 FEET TO RETRIEVE THE HOOD IN THE ROAD WHICH CAUSE PAINT DAMAGES TO THE CAR. THIS WAS VERY FRIGHTENING FOR ME. THIS IS TRULY A SAFETY ISSUE THAT NEEDS TO BE RESOLVED AND RECALLED. I BROUGHT THE CAR ABOUT EIGHT MONTHS AGO. I CALLED THE DEALERSHIP (MERCEDES-BENZ OF CATONSVILLE) THAT HAS SERVICED MY CAR IN THE PAST TO REPORT THE INCIDENT AND WAS INSTRUCTED TO BRING THE CAR INTO THE SHOP THE NEXT DAY. THE INCIDENT WAS DISCUSSED WITH THE SALES MANAGER AND GENERAL MANAGER, I WAS INFORMED THAT THESE TYPES OF CARS HAVE THIS PROBLEM. THEY HAVE NOT SERVICED MANY, BUT SERVICES HAVE BEEN PERFORMED ON THESE TYPES OF CARS. THE HOOD LATCHES ARE MADE OF PLASTIC AND ITS A "WEAR/TEAR" ISSUE. MY WARRANTY INSURANCE COVERED THE PLASTIC LATCHES, BUT I HAD TO PAY A DEDUCTIBLE. THE SERVICE DEPARTMENT IDENTIFIED THE PROBLEM AND RESOLVED THE ISSUE BY MOUNTING (4) NEW PLASTIC LOCKING MECHANISMS (PART NUMBER SMT 451-757-01-01-C22A). I AM AFRAID THAT THIS ISSUE WILL HAPPEN AGAIN IN TIME AND SOMEONE WILL NOT BE AS LUCKY TO AVOID AN ACCIDENT OR FATAL INCIDENT. THIS NEEDS TO BE INVESTIGATED ASAP. *TR