10993895¶

1 excerpts.

NHTSA Owner Complaint ODI 10993895¶

nhtsa.gov/complaints/10993895 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: UNKNOWN OR OTHER Date filed: 06/08/2017 | Date of incident: 06/07/2017 Severity flags: FIRE Vehicles affected: - MY

Owner narrative: MY CAR STARTED ON FIRE WHILE IT WAS BEING DRIVEN! MY FRIEND ESCAPED A FIERY DEATH BY MERELY SECONDS! I HAVE HAD THIS CAR SINCE 2008. I HAVE BEEN VERY IMPRESSED WITH IT FOR THE MOST PART AS, OTHER THAN REGULARLY SCHEDULED MAINTENANCE, THERE HAVE ABSOLUTELY NO PROBLEMS WITH THE CAR FOR THE FIRST 100,000 MILES. UNTIL THIS INCIDENT, I WAS CONSIDERING PURCHASING A NEW SMART CAR. MY FRIEND WAS DRIVING THE CAR DOWN THE FREEWAY YESTERDAY WHEN A DRIVER NEXT TO HIM BEGAN FLAGGING HIM FRANTICALLY AND FORTUNATELY FORCED HIM OFF TO THE SHOULDER OF THE ROAD. MY FRIEND FIRST THOUGHT THAT HE WAS LOOKING AT A CASE OF ROAD RAGE UNTIL HIS SAVIOR JUMPED OUT OF HIS TRUCK YELLING AT MY FRIEND TO "GET OUT OF YOUR CAR, IT IS ON FIRE!" MY FRIEND JUMPED OUT OF THE CAR, AND WITHIN 10 SECONDS, THE VERY SPOT WHERE HE HAD BEEN SITTING WAS TOTALLY ENGULFED IN FLAMES! HE STOOD THERE AND SHOT THE ATTACHED PICTURES AS THE CAR BURNED, AND THEN AFTER THE FIRE DEPARTMENT HAD PUT IT OUT. WITHOUT THE ASSISTANCE OF THE GOOD SAMARITAN, I SUSPECT THAT HE WOULD BE DEAD OR SERIOUSLY MAIMED. THERE WAS ABSOLUTELY NO WARNING SIGN OF ANY KIND PRIOR TO THE INCIDENT! IT JUST HAD IT S 100,000 MILE OIL CHANGE LAST WEEK. I SEE WHERE THIS HAS HAPPENED TO OTHERS. WILL IT TAKE A DEATH OR SERIOUS MAIMING BEFORE MERCEDES WILL BE FORCED TO REMEDY THIS PROBLEM?