11010186¶

1 excerpts.

NHTSA Owner Complaint ODI 11010186¶

nhtsa.gov/complaints/11010186 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: UNKNOWN OR OTHER Date filed: 07/24/2017 | Date of incident: 07/04/2017 Vehicles affected: - MY

Owner narrative: NOT SURE IF YOU ARE INTERESTED IN A CANADIAN COMPLAINT (SORRY, USED THE CLOSEST STATE AND ZIP CODE FOR ADDRESS) BUT I THINK THIS IS IMPORTANT. AFTER REPLACING THE MUFFLER ON OUR SMART CAR, AS I DROVE AWAY I SMELLED A BURNING ODOR. THINKING IT WAS JUST BURN OFF FROM THE NEW PARTS I CONTINUED DRIVING. NOT MUCH FURTHER AWAY AT A STOP A MAN APPROACHED ME AND SAID THERE WAS SMOKE COMING OUT THE BACK. I GOT OUT TO LOOK AND THE AMOUNT OF SMOKE QUICKLY INCREASED AND WAS COMING OUT THROUGH THE REAR BODY PANEL SECTIONS. I HAVE VIDEO OF THIS. I OPENED THE HATCH ON THE ENGINE COMPARTMENT AND SMOKE POURED OUT. I CALLED THE MECHANIC WHO IMMEDIATELY CAME AND DROVE IT BACK TO THE SHOP (NOT SURE WHY HE THOUGHT THAT WAS A SAFE THING TO DO?) THEY REPORTED THAT THE FIRE WALL FIRE INSULATION WAS DETERIORATING AND A LARGE CHUNK HAD FALLEN DOWN ONTO THE ENGINE AND WAS SMOLDERING. AS A RESULT THEY RIPPED ALL THE FIRE INSULATION OFF THE ENGINE COMPARTMENT DOOR HATCH. COULD THIS BE THE CAUSE OF ALL THESE REPORTED FIRES? I CONSIDER MYSELF LUCKY THAT A FIRE DIDN'T BREAK OUT AS I WAS ON MY WAY TO PICK UP MY 93 YEAR OLD FATHER.