11122178¶

1 excerpts.

NHTSA Owner Complaint ODI 11122178¶

nhtsa.gov/complaints/11122178 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: ENGINE AND ENGINE COOLING Date filed: 08/24/2018 | Date of incident: 08/24/2018 Vehicles affected: - MY

Owner narrative: TL THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF OXNARD, 1511 AUTO CENTER DR, OXNARD, CA 93036, (805) 665-301) WAS CONTACTED AND CONFIRMED THAT THE PARTS AND TOOL NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFEREED THE CONTACT BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. TT CONTACT STATES ISSUE HAS BEEN RESOLVED. *TT