11139312¶

1 excerpts.

NHTSA Owner Complaint ODI 11139312¶

nhtsa.gov/complaints/11139312 · p. 1 · Applies to: 451

Manufacturer: Mercedes-Benz USA, LLC Components: POWER TRAIN Date filed: 10/09/2018 | Date of incident: 12/01/2016 Vehicles affected: - MY

Owner narrative: TL THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COMPLETELY SHUT OFF, CAUSING THE BRAKES AND STEERING WHEEL TO FAIL. THE VEHICLE WAS TAKEN TO WORLD WIDE MOTORS, INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THEY UPDATED THE SOFTWARE SYSTEM IN THE VEHICLE; HOWEVER, THE SAME FAILURES OCCURRED MULTIPLE TIMES. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 41,000. TT UPDATED 12/12/18*JB