11606245¶

1 excerpts.

NHTSA Owner Complaint ODI 11606245¶

nhtsa.gov/complaints/11606245 · p. 1 · Applies to: 451

Manufacturer: SMART USA DISTRIBUTOR LLC Components: UNKNOWN OR OTHER Date filed: 08/03/2024 | Date of incident: 07/01/2024 Vehicles affected: - MY

Owner narrative: When starting the car, the transmission will not respond to the shifter being put into any gear. A computer diagnostic says it is a communications issue. Mercedes, who sold the car to me new, refuses to do any repair work as they have discontinued Smart sales in the US. If the communications for the transmission fails during operation, this will be very dangerous. There are numerous reports on the internet of similar issues and owners trying to repair this themselves. Mercedes needs to be forced to repair what they have sold and represented. If this is a software update issue, who has the software to fix this issue? It is outrageous that NHTSA has not enforced these issues with Mercedes Benz of America.